An effective IT infrastructure plays a key role in the quality of your club’s membership experience.Poor tech can cause delays, frustrations, and ultimately chase your members away to one of your competitors.But maintaining your own IT systems to keep them running smoothly can be incredibly difficult — and expensive.
Fortunately, professional IT support offers a viable solution for clubs of all sizes. A specialist team will be on hand to provide reliable, efficient solutions for any IT-related problems you encounter. And that can help you cultivate a better membership experience over time. Why? In this post, we’ll explore the top six reasons why expert IT support services improve club membership experience.
Provide Members with Truly Satisfying Service
Information technology is embedded in most (if not all) aspects of running your club’s day-to-day operations. Everything from registering new members to performing transactions, from interacting with suppliers to managing your social media presence, involves computers or devices. Even small technological issues can cause problems for your team and your members. For example, outdated hardware or software could prevent your employees from communicating with members via email or live chat properly. Members may become upset if they continually need to wait for slow responses or repeat themselves.
Implementing new systems can reduce the risk of irritating issues and provide your members with a more satisfying experience. Your team will be able to leverage the latest computers, devices, and software to perform essential tasks. A professional IT support team will be on hand to recommend new technology suited to your club, processes, and member needs.
Solve Technical Issues Faster
Trying to solve complex IT problems without access to a trained expert can be tough, to say the least. Your employees may have enough technical knowledge to find their way around the applications they use everyday, but it’s unlikely that they can identify why a computer keeps crashing or what type of virus has infected your network.
The longer technical issues affect your operations, the longer your members may have to put up with disruptions and delays. Simply signing into their account or booking their next visit could be out of the question. Members may forgive rare glitches in your services, but if your technology is frequently problematic, they may end their membership altogether. And they could even tell others about their poor experience, damaging your reputation.
When you work with an IT support team, though, your technical issues will be fixed faster than ever — you will have access to dedicated experts with the skills to keep your systems at their best.
Free Up Funds to Spend on Member-Focused Improvements
If you often need to hire IT technicians to visit your club and perform unexpected maintenance on your equipment, you likely spend more than you need to. One-off jobs, especially in an emergency, can be extremely expensive. But an IT support team will be able to provide you with a competitively priced package covering all the technical solutions your club needs, with one all-encompassing monthly fee. That can prove significantly more cost effective than paying for one-off callouts as and when you need them. As a result, you should save money — money which you can invest in improving your membership experience in various ways.
Ensure Members Have Access to Facilities of the Highest Standard
Quality, user-friendly POS systems are essential in any club. Your employees and members will rely on your POS systems day in, day out. If your devices are outdated or incapable of meeting the needs of your club, employees and members alike will struggle to use them.
Work with IT support professionals to implement a dependable POS system that consistently performs to the highest standard. Experts will be able to determine whether your current systems need tweaking to work better or it’s time for a full upgrade.
Your members will notice if you improve your POS systems and may even provide you with some positive feedback (online and in person). They will see that you care about the quality of the membership experience you provide and may feel more loyal towards your club.
Take Advantage of Remote Support to Prevent Frustrating Delays
The best IT support teams offer remote support in emergencies. Simply get in touch and they will remotely connect to your computer, take control of your keyboard and mouse, and investigate problems. This is a simpler, faster way to address issues than waiting for a technician to get to your club.
Technical issues may prevent your members from signing in, accessing services, and more. But if your IT support specialists can get hands-on with your systems from their office, right away, you can keep delays to a minimum. That will contribute to a better membership experience, and demonstrate that you take your IT infrastructure seriously.
Empower Your Team to Work at Its Best
Even the best team will struggle to achieve its potential if they only have access to slow, clunky, outdated equipment. If they’re expected to solve any technical issues that affect their devices by themselves, without access to expert assistance, their work will suffer. And they may even make problems worse if they experiment with their equipment’s configuration. But investing in IT expertise, and new equipment will empower your employees to work at their best. They will have all the tools they need to do their job properly at their fingertips. And when complications arise from time to time, your support team will be just a phone call or message away.
The better your team works and the more confident they feel with the tools in their hands, the better your membership experience will be.
How Can You Start Working with IT Professionals?
Club Support Inc. works with golf clubs, social clubs, sport clubs, and yacht clubs. We harness the latest technologies and deliver bespoke solutions at highly competitive fixed rates. We’ll create the ideal plan for your club at a price you can afford.