In 2025, Club Support delivered IT support at scale for private clubs across Canada and the United States – resolving issues before they became disruptions, strengthening security, and keeping critical systems running day after day.
Over the course of the year, we monitored thousands of devices, executed tens of thousands of support actions, resolved hundreds of thousands of alerts, and supported club staff through thousands of real-world requests. These results reflect a year defined by growth, reliability, and a continued commitment to helping our clients operate smoothly and securely.
The numbers you’ll see below highlight what Club Support achieved in 2025 – and the behind-the-scenes work that allows club leaders to focus on their members, their teams, and their operations with confidence.
Supporting Clubs at Scale
3,332 devices monitored
In 2025, Club Support actively monitored 3,332 devices across private clubs in Canada and the United States. These devices include essential systems such as office workstations, servers, point-of-sale environments, and other technology critical to daily club operations.
As clubs adopt more digital tools, our ability to scale proactive monitoring ensures stability and continuity without disruption.
Resolving Issues Without Disruption
28,559 remote connections executed
Throughout the year, our team executed 28,559 remote connections to support club staff quickly and efficiently. Remote support allows issues to be diagnosed and resolved without waiting for on-site visits, often before they impact operations.
This approach minimizes downtime, reduces interruptions during peak hours, and keeps club teams productive.
Proactive Monitoring and Rapid Resolution
792,383 total alerts resolved
24,778 critical alerts resolved
Under 2 hours average resolution time
Alerts are automated notifications that signal potential issues, while critical alerts indicate problems that could significantly affect systems or security if left unresolved.
In 2025, Club Support resolved nearly 800,000 alerts, including more than 24,000 critical ones. With an average resolution time of 22 hours, our proactive monitoring helped prevent small issues from becoming major disruptions.
Security and System Reliability
108,131 patches installed
Keeping systems secure and stable requires constant attention. Over the course of the year, Club Support installed 108,131 patches to ensure club systems remained up to date with the latest security fixes and performance improvements.
This ongoing work reduces cybersecurity risk and supports the long-term reliability of club technology environments.
Help Desk Performance in Action
11,344 tickets resolved
72 tickets resolved in a single day (July 7, 2025)
Every ticket represents a real support request from club staff. In 2025, our help desk resolved more than 11,000 tickets.
On particularly busy days – such as July 7, 2025, when 72 tickets were resolved in a single day – our team demonstrated the capacity and responsiveness required to support clubs during peak operational periods.
Automation and Efficiency Behind the Scenes
99,286 scripts executed
Automation played an increasingly important role in our service delivery in 2025.
With two new automation profiles and nearly 100,000 scripts executed, many routine tasks and preventative actions were handled automatically.
This allows issues to be addressed faster, more consistently, and often without any disruption to club staff, supporting efficiency without adding complexity.
Proud to Support Our Club Clients
These results reflect more than just numbers – they represent real partnerships with private clubs that trust Club Support to safeguard their technology and support their teams every day. We are proud to help our clients operate securely, efficiently, and confidently in an increasingly digital environment.
Looking Ahead
As we move into 2026, Club Support remains committed to continuous improvement, innovation, and proactive service. We look forward to building on the progress of 2025 and continuing to support private clubs across Canada and the US with reliable, forward-thinking IT solutions.
